Austrian social-services organisation: AI adoption as a process
At a large Austrian social-services organisation we have been supporting AI adoption for over a year. Not as a one-off project, but as an ongoing process: from workflows in energy advisory and a legal-information tool for the in-house lawyers to a four-part workshop series for key users.
1+ yearongoing support
10 → 60+key users pass on knowledge
350 emailsprocessed in the test phase
3 fieldsstrategy, technology, enablement
Situation
At a large Austrian social-services organisation we have been supporting AI adoption for over a year. Not as a one-off project, but as an ongoing process.
In energy advisory, funding requests came in by email, each had to be checked individually for eligibility. We built a workflow that analyses emails, checks documents and prepares draft replies. 350 emails processed in the test phase. Alongside it, a legal-information solution for the in-house lawyers that works more reliably than the common tools on the market. And a four-part workshop series in which around ten key users were trained, who pass the knowledge on to over 60 colleagues.
What we took away
Strategy, technology and enablement from a single source, over a longer period. The automation in energy advisory runs cleanly on the technical side; the fact that it isn't yet in live operation has less to do with the AI than with processes grown over years, with inconsistent formats and many intake channels.
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